Hi,
When watching an On Demand show, it sometimes happens that we need to pause the show to a)take a call or something else. The pause feature is handy because the sound is also paused. However, if the show is paused for too long, then the TV reverts back to "live" programming.
However, when going back in to watch the same "On Demand" show and RESUME where I left off "hit the pause button", the show starts all over. It is bad enough that I may have to fast forward to the point where I left off, but as we know all too well there are many shows that now do not let us fast forward so we get to watch the same thing all over again.
And that includes the same 3 commercials that are played over and over again thruout the show.
I called in and the rep sent a refresh signal to the DVR box twice and it seemed to resolve the issue. However, one day later after the call to CS, the same thing happened where we paused and left it on too long so it went to live TV. When we went back into the show to RESUME, it started all over again.
I have read the On Demand help and it tells us that we should hit exit (since there is no stop) and the Resume option will then be available. Why is the pause function working some of the time, but not others. I would think that the Resume function from a paused show would be a common need as well.
I read some old complaints about this from 2013, but have not seen anything reported since? Is this still a common issue?
Thanks!
